To place an order, simply browse through our selections on the website, select your desired items, add them to the shopping cart, and checkout to make payment.

No account creation is required; all checkouts will be considered as ‘Guest Checkout’.

Unfortunately, no changes can be made after your order has been placed.

You may check your order’s status by clicking on “Track My Order” on the top right corner of the website. Fill in both your ‘Order No’ and ‘Phone Number’ to check your order’s status.

If you are ordering from the website, you will be able to find your order number in your confirmation email. If you are placing the order in one of our stores, you will be able to find your order number in the SMS we will be sending to you on the following day.

Yes, aside from the website, you may also place your order in our stores. Click here to check the store’s location that is nearest to you. Once you have placed the order in the store, you will receive a SMS confirmation on the following day. If you did not receive the SMS, kindly check with the store that you have place the order with.

Below table shows our stores that have collection services: Click here to check the store’s address.

Aperia	Bugis Junction	Compass One	Eastwood Centre	Great World	Greenwich V	Heartland Mall
HillV2	Holland Village	i12 Katong	Jelita	Kallang Leisure Park	Nex	Novena Square
One North	Parkway Parade	Plaza Singapura	Rail Mall	Sentosa Cove	Siglap V	Suntec City
Takashimaya	Tampines 1	The Star Vista	UE Square	United Square	West Coast Plaza	West Mall

Yes, you may place your Christmas Tree order through the website or in-stores.

Collection starts from Thursday, 28 November 2024 – Wednesday, 25 December 2024.

Collection time as follows:
10am – 2pm
2pm – 5pm
5pm – 8pm

Yes, we will send you a SMS reminder before your collection date and kindly ensure you have entered your mobile number correctly.

Unfortunately, to ensure smooth operations and timely fulfilment, we are unable to change the collection store after it has been selected. We recommend carefully choosing your preferred store and time during order placement to ensure it’s convenient for you.

We regret to inform that these services will not be available.

You may print out a hardcopy of your order’s confirmation email or show the softcopy to our store team member during collection. We will be unable to process your collection if the confirmation email cannot be verified.

All orders are prepared according to the collection schedule; our store team members will not be able to process early collection before your selected collection timing.

Kindly note that our last collection day falls on Christmas Day itself, should you wish to collect after this date, we will not be able to guarantee its freshness. Please refer to the expiration date on the item.

All festive food purchases must be pre-ordered.

Cold Storage delivers only to addresses within mainland Singapore and Sentosa Island excluding postal codes starting with 61, 62, 63, 69, 70 and 71.

Cold Storage does not deliver overseas.

Log Cakes and Pastries will not be available for delivery due to handling issues. For more information, you may check the item details page (after clicking on the item) on our website.

Delivery starts from Thursday, 28 November 2024 – Wednesday, 25 December 2024.

Yes, we will send you a SMS reminder before your delivery date and kindly ensure you have entered your mobile number correctly.

There are 2 timings during the delivery period:

	Delivery Timings
Dates	Session 1	Session 2
28 Nov – 20 Dec 2024	10am – 1pm	4pm – 7pm
21 – 25 Dec 2024	9am – 1pm	2pm – 6pm

Choose your preferred delivery date from 28 Nov to 25 Dec. Just allow 5 working days from your order date, and we'll have your festive goodies ready for you.

There is no minimum purchase amount but for purchases below $150, there will be a $15 delivery fee.

Unfortunately, to ensure smooth operations and timely fulfilment, we are unable to change the delivery address after order has been placed. Kindly check your delivery details carefully before confirming your order.

Browse through our selections, add the items you want into the shopping cart and proceed to check out the cart for payment.

All items are tagged with its expiration date. Kindly refer to the product labels for information on its ‘Use by’ Date.

We take great care to ensure that all our Christmas pre-ordering food are stored in optimal conditions to maintain freshness and quality.

Our storage processes are regularly monitored to ensure that your festive items reach your hand fresh and in perfect condition.

We accept Visa, Mastercard and JCB cards.

Kindly refer to our Privacy Policy.

Please note that all our food is fully cooked and packed in chilled conditions. Most of them requires reheating before consumption.

An oven is recommended to reheat the Turkeys. Should a conventional oven not be available, microwave oven is also suitable.
Please refer to the below image for dimension reference:
4kg Whole Turkey –22cm (W) x 30cm (D) x 15cm (H)
10kg Whole Turkey –38cm (W) x 31cm (D) x 20cm (H)
11kg Whole Turkey –42cm (W) x 32cm (D) x 20cm (H)
13kg Whole Turkey –39cm (W) x 33cm (D) x 20cm (H)
Most standard conventional ovens at home can take up to 10kg turkeys.
No Oven Options: You may choose to opt for our Sous Vide Turkey Breasts –3 different variants. To reheat, kindly place the sous vide bag into rolling water for 10 mins.

Hams are fully cooked and ready to serve. Hams can be eaten chilled or warmed, based on personal preference.

Yes, we do have hams that comes in pre-sliced options (The Burgers' Smokehouse Hickory Smoked Spiral Sliced Glazes Bone-In Ham 4kg)

Our raw materials are imported from Germany, USA and Australia and processed in Singapore.

Bone-In / Leg Ham: Keep leg ham in a ham bag or a damp tea-towel in the fridge. Soak the bag in a mix of 1 litre water to 2 tablespoons white vinegar then squeeze out the excess liquid, leaving the bag damp. Repeat every few days. Do not wrap hams firmly to allow some space for air. This will stop your ham from sweating.
Boneless / Sliced Ham: Store in an airtight plastic container lined with a piece of kitchen towel or waxed paper. Place sliced ham inside, then top with another layer of kitchen towel or waxed paper. Change when towel or paper is wet.

Information are written on the product labels.

Cold Storage delivers only to addresses within mainland Singapore (including Sentosa Island). For deliveries to outlying islands and Jurong Island, please contact csonline.sg@dfiretailgroup.com

Yes, you may. Home Delivery charge of $65 is for each location and up to 3 trees. Should there be an order for the 4th tree at the same location, an additional delivery charge of $65 will be applied.
Our friendly team members will contact you within 4 working days of ordering on the additional charges.

Please submit your order for Christmas Tree by 26 November 2024.

Unfortunately, Christmas Tree and stands will have to be home-delivered due to storage limitations.

There are 2 delivery timing per day:

	Delivery Timings
Dates	Session 1	Session 2
25 Nov – 20 Dec 2024	12pm - 2pm	3pm - 6pm

There is no minimum order for online trees/stands. Home Delivery charge of $65 is for each location and up to 3 trees. Should there be an order for the 4th tree at the same location, an additional delivery charge of $65 will be applied

A change of delivery address after is not permitted. If the delivery address needs to be changed after an order has been placed, you will have to cancel your current order and reorder using the new address. Cold Storage Online reserves the right to charge customers a cancellation fee.

Our trees are carefully stored in optimal temperature in our warehouse. We carefully control the conditions in which your products are stored and transported; from the moment we pick the items till the time you receive them at your doorstep.

We would like to improve our service. You can contact us at csonline.sg@dfiretailgroup.com or call 6891 8100 (9am-9pm) for further assistance.

Disposal Tips:
1. Clean the tree of all ornaments, tinsel, and lights.
2. Cut the tree into smaller portions for easy curb pickup.
3. For more information, you can also contact your town council for bulky items disposal, or refer to NEA’s website

1. Decide where the tree is to be placed to minimise any movement after it has been installed.
2. Keep your tree away from any heater, radiator, fan, or direct sunlight.
3. Keep the tree stand filled with ice water and avoid letting the water level go below the tree’s base.
4. For decorations, LED lights that give off minimal heat are recommended. Hang lighter ornaments that will not weigh down or damage the tree branches.

Place a Christmas pre-order of $150 or more and receive a bottle of French Cellars France Cabernet Sauvignon 750ml with a wine carrier (worth $45) as our gift to you! Available while stocks last.

Simply spend $150 or more on any Christmas pre-order items in a single transaction (excluding live Christmas Trees and stands). The gift applies to both online and in-store pre-orders.

No, Christmas Trees and stands are excluded from the minimum spend calculation for the Early Bird Gift.

If the Early Bird Gift isn't visible during checkout, it means our gift stock has been fully redeemed. Remember, it's available while stocks last!

Yes! The gift is available for both delivery and in-store collection of your pre-orders.

When making your Christmas pre-order in-store, our team members will register your Early Bird Gift (while stocks last). If you've chosen home delivery, your gift will be delivered together with your pre-order. If you've opted for store collection, you'll receive your gift when collecting your pre-order items.

You will enjoy $20 off when you spend a minimum of $160 across all products on Christmas pre-orders at christmas.coldstorage.com.sg.

Simply enter the first 6 digits of your UOB card number as the promo code at checkout and complete your payment using the same UOB card.

The promotion runs from 1 to 30 November 2024, or until the first 1,000 redemptions are claimed, whichever is earlier.

No, this promotion is exclusively for Christmas pre-orders made on https://christmas.coldstorage.com.sg.

No, you just need to spend $160 or more on Christmas pre-orders in a single transaction to enjoy the $20 discount

No, this UOB promotion code cannot be used in conjunction with other promotional codes.

You can contact us at csonline.sg@dfiretailgroup.com or call 6891 8100 (9am-9pm) for further assistance.

1. Check your internet connection: Ensure that you have a stable internet connection.
2. Clear your browser cache: Sometimes clearing your cache or cookies can resolve access issues. You can do this through your browser’s settings.
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If you have tried all the above and still cannot access the website, please contact us at at csonline.sg@dfiretailgroup.com or call 6891 8100 (9am-9pm) for further assistance.

We value your feedback and are always looking for ways to improve! To share your thoughts or suggestions about your shopping experience, you can use our Online Feedback Form.

yuu Rewards Club is a multi-brand loyalty program which rewards members at more places and enables members to accumulate more rewards faster.

yuu members will be able to earn points from a wide-ranging coalition of diverse and market-leading brands that Singaporeans know and love. These brands include BreadTalk, CS Fresh, Cold Storage, Giant, Guardian Health & Beauty, 7 Eleven, Mandai.com, Toast Box and many more, encompassing over 1,000 merchant touchpoints Islandwide where yuu members can earn points.

To find out more about how to use yuu, download the app here.