Christmas Pre-order is closed. We wish you a Merry Christmas & Happy New Year!

FAQ
Click the tiles below to find quick answers to your inquiries.
What is Christmas Pre-Ordering?
Our Christmas Pre-ordering allows you to purchase and reserve Festive Items in advance to ensure they are available during the busy holiday season.
Can I choose between self-collection and delivery for my pre-ordering?
Yes, you will be prompted to select self-collection or delivery once you start adding items into your shopping cart.
What is the ordering period?
Ordering starts from 30 October 2025, Thursday - 18 December 2025, Thursday.
How do I place an order?
Browse our selections on the website, select your desired items, add them to the shopping cart, and complete checkout.
Do I need to register for an account to place my order?
No account creation is required. All checkouts are considered as Guest Checkout.
How do I change, cancel or add items to my order?
Unfortunately, no changes can be made after your order has been placed.
How do I check my order’s status?
Click "Track my order" icon at the top-right corner of the website. Enter your Order No and Phone Number to view your order status.
How do I know what is my order number?
If you are ordering from the website, you will be able to find your order number in your confirmation email. If you are placing the order in one of our stores, you will be able to find your number order in the SMS we will be sending to you on the following day.
Can I place my order in any of the Cold Storage stores?
Yes, aside from the website, you may also place your order in our stores. Click here to check the store’s location that is nearest to you. Once you have placed the order in the store, you will receive a SMS confirmation on the following day. If you did not receive the SMS, kindly check with the store that you have place the order with.
Which Cold Storage stores can I collect my order from?
Below table shows our stores that have collection services: Click here to check the store’s address.


Aperia Bugis Junction Compass One Great World Greenwich V Guthrie House HillV2
Holland Village Hougang i12 Katong Jelita Nex Novena Square One North
Orchard Hotel Parkway Parade Plaza Singapura Rail Mall Siglap V Suntec City Takashimaya
Tampines One United Square West Coast Plaza West Mall
Can I buy live Christmas Tree through this pre-ordering?
Yes, you may place your Christmas Tree through the website or in-stores.
When can I start collecting my order?
Collection starts from 25 November 2025 – 25 December 2025.
Collection time as follows:
10am – 2pm
2pm – 5pm
5pm – 8pm
*Takashimaya store collections are available from 2pm - 5pm and 5pm - 8pm.
Will I get a notification when my collection date draws near?
Yes, we will send you a SMS reminder before your collection date and kindly ensure you have entered your mobile number correctly.
Can I change my collection store after ordering?
Unfortunately, to ensure smooth operations and timely fulfilment, we are unable to change the collection store after it has been selected. We recommend carefully choosing your preferred store and time during order placement to ensure it’s convenient for you.
Can I request for re-heating, cutting or slicing service for my order?
We regret to inform that these services will not be available.
What do I need to bring or show at the Store’s collection counter?
You may print out a hardcopy of your order’s confirmation email or show the softcopy to our store team member during collection. We will be unable to process your collection if the confirmation email cannot be verified.
Can I collect my item before my selected timing?
All orders are prepared according to the collection schedule; our store team members will not be able to process early collection before your selected collection timing.
Will I be able to collect my order after Christmas Day?
Kindly note that our last collection day falls on Christmas Day itself, should you wish to collect after this date, we will not be able to guarantee its freshness. Please refer to the expiration date on the item.
Can I buy more festive food during my collection?
All festive food purchases must be pre-ordered.
Is the delivery service available to all addresses in Singapore?
Cold Storage delivers only to addresses within mainland Singapore and Sentosa Island excluding postal codes starting with 61, 62, 63, 69, 70 and 71.
Cold Storage does not deliver overseas.
Will all Festive Items be available for delivery?
Log Cakes, Pastries, and Sushi will not be available for delivery due to handling issues. For more information, you may check the item details page (after clicking on the item) on our website.
When does our Delivery starts?
Delivery starts from Tuesday, 25 November 2025 - Thursday, 25 December 2025
Will I get a notification when my delivery date draws near?
Yes, we will send you a SMS reminder before your delivery date and kindly ensure you have entered your mobile number correctly.
What is our delivery timing?
There are 2 timings during the delivery period:


Delivery Timings
Dates Session 1 Session 2
25 Nov – 20 Dec 2025 10am – 1pm 4pm – 7pm
21 – 25 Dec 2025 9am – 1pm 2pm – 6pm

Select your preferred delivery date between 25 November and 25 December. Simply allow five working days from your order date, and we’ll have your festive treats ready for you.
What is the minimum purchase amount and the delivery fees?
There is no minimum purchase amount but for purchases below $150, there will be a $15 delivery fee.
I would like to change my delivery address, how can I do so?
Unfortunately, to ensure smooth operations and timely fulfilment, we are unable to change the delivery address after order has been placed. Kindly check your delivery details carefully before confirming your order.
How do I shop for products?
Browse through our selections, add the items you want into the shopping cart and proceed to check out the cart for payment.
What is your freshness guarantee?
All items are tagged with its expiration date. Kindly refer to the product labels for information on its ‘Use by’ Date.
How are your products stored?
We take great care to ensure that all our Christmas pre-ordering food are stored in optimal conditions to maintain freshness and quality.
Our storage processes are regularly monitored to ensure that your festive items reach your hand fresh and in perfect condition.
What payment methods are there?
We accept Visa, Mastercard and JCB cards.
Will my information be kept private?
Kindly refer to our Privacy Policy.
Are all the Festive Food in my order warmed and ready to serve?
Please note that all our food is fully cooked and packed in chilled conditions. Most of them requires reheating before consumption.
Is an oven required to reheat the Turkeys? What if I do not have an Oven?
An oven is recommended to reheat the Turkeys. Should a conventional oven not be available, microwave oven is also suitable.
Please refer to the below image for dimension reference:
4kg Whole Turkey –22cm (W) x 30cm (D) x 15cm (H)
10kg Whole Turkey –38cm (W) x 31cm (D) x 20cm (H)
11kg Whole Turkey –42cm (W) x 32cm (D) x 20cm (H)
13kg Whole Turkey –39cm (W) x 33cm (D) x 20cm (H)
Most standard conventional ovens at home can take up to 10kg turkeys.
No Oven Options: You may choose to opt for our Sous Vide Turkey Breasts –3 different variants. To reheat, kindly place the sous vide bag into rolling water for 10 mins.
Do the hams require cooking or reheating?
Hams are fully cooked and ready to serve. Hams can be eaten chilled or warmed, based on personal preference.
Does any ham come in pre-sliced?
Yes, we do have hams that comes in pre-sliced options (The Burgers' Smokehouse Hickory Smoked Spiral Sliced Glazes Bone-In Ham 4kg)
Where does our hams come from?
Our raw materials are imported from Germany, USA and Australia and processed in Singapore.
How do I store my hams upon opening?
Bone-In / Leg Ham: Keep leg ham in a ham bag or a damp tea-towel in the fridge. Soak the bag in a mix of 1 litre water to 2 tablespoons white vinegar then squeeze out the excess liquid, leaving the bag damp. Repeat every few days. Do not wrap hams firmly to allow some space for air. This will stop your ham from sweating.
Boneless / Sliced Ham: Store in an airtight plastic container lined with a piece of kitchen towel or waxed paper. Place sliced ham inside, then top with another layer of kitchen towel or waxed paper. Change when towel or paper is wet.
What are the allergens and ingredients list?
Please refer to product labels and individual product pages for more information.
Can Christmas Trees be delivered to all addresses in Singapore?
Cold Storage delivers only to addresses within mainland Singapore (including Sentosa Island). For deliveries to outlying islands and Jurong Island, please contact csonline.sg@dfiretailgroup.com
Can I place a bulk order for Christmas Trees?
Yes, you may. Home Delivery charge of $65 is for each location and up to 3 trees. Should there be an order for the 4th tree at the same location, an additional delivery charge of $65 will be applied.
Our friendly team members will contact you within 4 working days of ordering on the additional charges.
When do I need to place my Christmas Tree order by?
Please submit your order for Christmas Tree by Wed, 26 November 2025.
Can I collect my Christmas Tree in the store?
Unfortunately, Christmas Tree and stands will have to be home-delivered due to storage limitations.
What is the delivery timeslot for Christmas Trees?
There are 2 delivery timing per day:
Delivery Timings
Dates Session 1 Session 2
25 Nov – 20 Dec 2025 12pm - 3pm 3pm - 6pm
What is the minimum ordering and delivery charges?
There is no minimum order for online trees/stands. Home Delivery charge of $65 is for each location and up to 3 trees. Should there be an order for the 4th tree at the same location, an additional delivery charge of $65 will be applied
Can I change my delivery address after placing an order for my Christmas Tree?
A change of delivery address after is not permitted. If the delivery address needs to be changed after an order has been placed, you will have to cancel your current order and reorder using the new address. Cold Storage Online reserves the right to charge customers a cancellation fee.
How are the trees stored?
Our trees are carefully stored in optimal temperature in our warehouse. We carefully control the conditions in which your products are stored and transported; from the moment we pick the items till the time you receive them at your doorstep.
My order did not arrive/ did not arrive on time.
We would like to improve our service. You can contact us at csonline.sg@dfiretailgroup.com or call 6891 8100 (9am-9pm) for further assistance.
How do I dispose my tree after the Christmas period?
Disposal Tips:
1. Clean the tree of all ornaments, tinsel, and lights.
2. Cut the tree into smaller portions for easy curb pickup.
3. For more information, you can also contact your town council for bulky items disposal, or refer to NEA’s website
What do I need to take note of when caring for my Christmas Tree?
1. Decide where the tree is to be placed to minimise any movement after it has been installed.
2. Keep your tree away from any heater, radiator, fan, or direct sunlight.
3. Keep the tree stand filled with ice water and avoid letting the water level go below the tree’s base.
4. For decorations, LED lights that give off minimal heat are recommended. Hang lighter ornaments that will not weigh down or damage the tree branches.

Early Bird Gift

What's the Early Bird Gift for Christmas pre-orders?
Place a Christmas pre-order of $150 or more and receive a bottle of Tavernello Rosso D’Italia Amabile 750cl and a wine bag as our gift to you! Available for first 1,000 orders. While stocks last.
How do I qualify for the Early Bird Gift?
Simply spend $150 or more on any Christmas pre-order items in a single transaction (excluding live Christmas Trees and stands). The gift applies to both online and in-store pre-orders.
Does my Christmas Tree purchase count towards the $150 minimum spend?
No, Christmas Trees and stands are excluded from the minimum spend calculation for the Early Bird Gift.
Why can't I see the Early Bird Gift in my cart?
If the Early Bird Gift isn't visible during checkout, it means our gift stock has been fully redeemed.
Can I get the Early Bird Gift for both delivery and store collection orders?
Yes, the gift is available for both delivery and in-store collection of your pre-orders.
I'm shopping in-store. How do I claim my Early Bird Gift?
When making your Christmas pre-order in-store, our team members will register your Early Bird Gift (while stocks last). If you've chosen home delivery, your gift will be delivered together with your pre-order. If you've opted for store collection, you'll receive your gift when collecting your pre-order items.

DBS/POSB Cardmember Exclusive

S$15 off S$150 Promotion

How much discount do I get with my DBS/POSB Card?
You will enjoy $15 off when you spend a minimum of $150 across all products on Christmas pre-orders at christmas.coldstorage.com.sg.
How do I apply the discount?
Simply enter the first six digits of your DBS/POSB Card as the promo code at checkout, and complete your payment with the same card.
When is this promotion valid?
From 30 October to 30 November 2025, or while redemptions last, whichever comes first.
Can I use this discount for in-store Christmas pre-orders?
No, this offer is exclusive to online Christmas pre-orders at https://christmas.coldstorage.com.sg.
Does my transaction need to be exactly $150?
No, any single transaction of S$150 or more on Christmas pre-orders qualifies for the S$15 discount.
Can I combine this promotion with other discounts or vouchers?
This promotion cannot be combined with other discounts or promotional codes. Only one offer may be applied per transaction.
Can I use multiple DBS/POSB Cards to get more discounts?
Each transaction is eligible for one S$15 discount. Multiple cards or transactions can be used to receive additional discounts.
What happens if my transaction is declined?
The promotion applies only to successful transactions. Please ensure your DBS/POSB Card has sufficient funds and is active.
How do I know if my discount has been applied?
At checkout, the S$15 discount will be reflected in your order summary once the promo code (first six digits of your DBS/POSB Card) is entered and payment is made with the same card.

Cold Storage Christmas Bauble Blind Bag

How can I receive a blind bag?
Receive a festive blind bag when you spend a minimum of S$150 on Christmas pre-orders at https://christmas.coldstorage.com.sg
When does this promotion run?
From 30 October to 30 November 2025, or while stocks last, whichever comes first.
Can I redeem this blind bag for in-store pre-orders?
No, this promotion is exclusive to online Christmas pre-orders at https://christmas.coldstorage.com.sg
Do I need to spend exactly S$150?
No, any single transaction of S$150 or more on Christmas pre-orders qualifies for the blind bag.
Can I choose the design?
The magic of a blind bag is in the surprise, your festive bauble will be a delightful mystery!
Can I receive more than one blind bag?
Each qualifying transaction is eligible for one blind bag only.
How will the blind bag be delivered?
Blind bags will be included with your Christmas pre-order delivery.
I have an issue with my order’s collection / delivery.
You can contact us at csonline.sg@dfiretailgroup.com or call 6891 8100 (9am-9pm) for further assistance.
I have trouble accessing / loading the website.
1. Check your internet connection: Ensure that you have a stable internet connection.
2. Clear your browser cache: Sometimes clearing your cache or cookies can resolve access issues. You can do this through your browser’s settings.
3. Try a different browser or device: If the issue persists, try accessing the website using a different browser (e.g., Chrome, Firefox, Safari) or device (e.g., phone, tablet, computer).
4. Disable browser extensions: Some browser extensions, such as ad-blockers, may interfere with website access. Try disabling them temporarily and reload the page.
5. Check for maintenance updates: Occasionally, our website may be undergoing maintenance. If this is the case, please check our social media channels or subscribe to email updates for the latest information.
If you have tried all the above and still cannot access the website, please contact us at at csonline@coldstorage.com.sg or call 6891 8100 (9am-9pm) for further assistance.
Where can I give my feedback about my experience?
We value your feedback and are always looking for ways to improve! To share your thoughts or suggestions about your shopping experience, you can use our Online Feedback Form.
What is yuu Rewards Club?
yuu Rewards Club is a multi-brand loyalty program which rewards members at more places and enables members to accumulate more rewards faster.
yuu members will be able to earn points from a wide-ranging coalition of diverse and market-leading brands that Singaporeans know and love. These brands include BreadTalk, CS Fresh, Cold Storage, Giant, Guardian Health & Beauty, 7 Eleven, Mandai.com, Toast Box and many more, encompassing over 1,000 merchant touchpoints Islandwide where yuu members can earn points.
To find out more about how to use yuu, download the app here.
FAQ
Click the tiles below to find quick answers to your inquiries.
What is Christmas Pre-Ordering?
Our Christmas Pre-ordering allows you to purchase and reserve Festive Items in advance to ensure they are available during the busy holiday season.
Can I choose between self-collection and delivery for my pre-ordering?
Yes, you will be prompted to select self-collection or delivery once you start adding items into your shopping cart.
What is the ordering period?
Ordering starts from Thursday, 30 October 2025 - Thursday, 18 December 2025.
How do I place an order?
Browse our selections on the website, select your desired items, add them to the shopping cart, and complete checkout.
How do I change, cancel or add items to my order?
No changes can be made to your order upon completion of your order and payment.
Do I need to register for an account to place my order?
No account creation is required. All checkouts are considered as Guest Checkout.
How do I change, cancel or add items to my order?
Unfortunately, no changes can be made after your order has been placed.
How do I check my order’s status?
Click "Track my order" icon at the top-right corner of the website. Enter your Order No and Phone Number to view your order status.
How do I know what is my order number?
If you are ordering from the website, you will be able to find your order number in your confirmation email.
If you are placing the order in one of our stores, you will be able to find your order number in the SMS we will be sending to you on the following day.
Can I place my order in any of the Cold Storage stores?
Yes, aside from the website, you may also place your order in our stores. Click here to check the store’s location that is nearest to you. Once you have placed the order in the store, you will receive a SMS confirmation on the following day. If you did not receive the SMS, kindly check with the store that you have place the order with.
Which Cold Storage stores can I collect my order from?
Below table shows our stores that have collection services: Click here to check the store’s address.
Aperia Bugis Junction Compass One Great World Greenwich V Guthrie House HillV2
Holland Village Hougang i12 Katong Jelita Nex Novena Square One North
Orchard Hotel Parkway Parade Plaza Singapura Rail Mall Siglap V Suntec City Takashimaya
Tampines One United Square West Coast Plaza West Mall
Can I buy live Christmas Tree through this pre-ordering?
Yes, you may place your Christmas Tree order through the website or in-stores.
When can I start collecting my order?
Collection starts from Tuesday, 25 November 2025 – Tuesday, 25 December 2025.

Collection time as follows:
10am – 2pm
2pm – 5pm
5pm – 8pm
*Takashimaya store collections are available from 2pm - 5pm and 5pm - 8pm.
Will I get a notification when my collection date draws near?
Yes, we will send you a SMS reminder before your collection date and kindly ensure you have entered your mobile number correctly.
Can I change my collection store after ordering?
Unfortunately, to ensure smooth operations and timely fulfilment, we are unable to change the collection store after it has been selected. We recommend carefully choosing your preferred store and time during order placement to ensure it’s convenient for you.
Can I request for re-heating, cutting or slicing service for my order?
We regret to inform that these services will not be available.
What do I need to bring or show at the Store’s collection counter?
You may print out a hardcopy of your order’s confirmation email or show the softcopy to our store team member during collection. We will be unable to process your collection if the confirmation email cannot be verified.
Can I collect my item before my selected timing?
All orders are prepared according to the collection schedule; our store team members will not be able to process early collection before your selected collection timing.
Will I be able to collect my order after Christmas Day?
Kindly note that our last collection day falls on Christmas Day itself, should you wish to collect after this date, we will not be able to guarantee its freshness. Please refer to the expiration date on the item.
Can I buy more festive food during my collection?
All festive food purchases must be pre-ordered.
Is the delivery service available to all addresses in Singapore?
Cold Storage delivers only to addresses within mainland Singapore and Sentosa Island excluding postal codes starting with 61, 62, 63, 69, 70 and 71.

Cold Storage does not deliver overseas.
Will all Festive Items be available for delivery?
Log Cakes, Pastries, and Sushi will not be available for delivery due to handling issues. For more information, you may check the item details page (after clicking on the item) on our website.
When does our Delivery starts?
Delivery starts from Tuesday, 25 November 2025 – Thursday, 25 December 2025.
Will I get a notification when my delivery date draws near?
Yes, we will send you a SMS reminder before your delivery date and kindly ensure you have entered your mobile number correctly.
What is our delivery timing?
There are 2 timings during the delivery period:
Delivery Timings
Dates Session 1 Session 2
25 Nov – 20 Dec 2025 10am – 1pm 4pm – 7pm
21 – 25 Dec 2025 9am – 1pm 2pm – 6pm

Select your preferred delivery date between 25 November and 25 December. Simply allow five working days from your order date, and we’ll have your festive treats ready for you.
What is the minimum purchase amount and the delivery fees?
There is no minimum purchase amount but for purchases below $150, there will be a $15 delivery fee.
I would like to change my delivery address, how can I do so?
Unfortunately, to ensure smooth operations and timely fulfilment, we are unable to change the delivery address after order has been placed. Kindly check your delivery details carefully before confirming your order.
How do I shop for products?
Browse through our selections, add the items you want into the shopping cart and proceed to check out the cart for payment.
What is your freshness guarantee?
All items are tagged with its expiration date. Kindly refer to the product labels for information on its ‘Use by’ Date.
How are your products stored?
We take great care to ensure that all our Christmas pre-ordering food are stored in optimal conditions to maintain freshness and quality.

Our storage processes are regularly monitored to ensure that your festive items reach your hand fresh and in perfect condition.
What payment methods are there?
We accept Visa, Mastercard and JCB cards.
Will my information be kept private?
Kindly refer to our Privacy Policy.
Are all the Festive Food in my order warmed and ready to serve?
Please note that all our food is fully cooked and packed in chilled conditions. Most of them requires reheating before consumption.
Is an oven required to cook or reheat the Turkeys? Does my oven have sufficient space to cook or reheat the Whole Turkeys?
An oven is recommended to reheat the Turkeys. Should a conventional oven not be available, microwave oven is also suitable.
Please refer to the below for dimension reference:
4kg Whole Turkey –22cm (W) x 30cm (D) x 15cm (H)
10kg Whole Turkey –38cm (W) x 31cm (D) x 20cm (H)
11kg Whole Turkey –42cm (W) x 32cm (D) x 20cm (H)
13kg Whole Turkey –39cm (W) x 33cm (D) x 20cm (H)
Most standard conventional ovens at home can take up to 10kg turkeys.
No Oven Options: You may choose to opt for our Sous Vide Turkey Breasts –3 different variants. To reheat, kindly place the sous vide bag into rolling water for 10 mins.
Do the hams require cooking or reheating?
Hams are fully cooked and ready to serve. Hams can be eaten chilled or warmed, based on personal preference.
Does any ham comes in pre-slice?
Yes, we do have hams that comes in pre-sliced options (The Burgers' Smokehouse Hickory Smoked Spiral Sliced Glazes Bone-In Ham 4kg)
Where does our hams come from?
Our raw materials are imported from Germany, USA and Australia and processed in Singapore.
How do I store my hams upon opening?
Bone-In / Leg Ham: Keep leg ham in a ham bag or a damp tea-towel in the fridge. Soak the bag in a mix of 1 litre water to 2 tablespoons white vinegar then squeeze out the excess liquid, leaving the bag damp. Repeat every few days. Do not wrap hams firmly to allow some space for air. This will stop your ham from sweating.
Boneless / Sliced Ham: Store in an airtight plastic container lined with a piece of kitchen towel or waxed paper. Place sliced ham inside, then top with another layer of kitchen towel or waxed paper. Change when towel or paper is wet.
What are the allergens and ingredients list?
Please refer to product labels and individual product pages for more information.
Can Christmas Trees be delivered to all addresses in Singapore?
Cold Storage delivers only to addresses within mainland Singapore (including Sentosa Island). For deliveries to outlying islands and Jurong Island, please contact csonline@coldstorage.com.sg
Can I place a bulk order for Christmas Trees?
Yes, you may. Home Delivery charge of $65 is for each location and up to 3 trees. Should there be an order for the 4th tree at the same location, an additional delivery charge of $65 will be applied.
Our friendly team members will contact you within 4 working days of ordering on the additional charges.
When do I need to place my Christmas Tree order by?
Please submit your order for Christmas Tree by Wednesday, 26 November 2025.
Can I collect my Christmas Tree in the store?
Unfortunately, Christmas Tree and stands will have to be home-delivered due to storage limitations.
What is the delivery timeslot for Christmas Trees?
There are 2 delivery timing per day:



Delivery Timings
Dates Session 1 Session 2
25 Nov – 20 Dec 2025 12pm - 3pm 3pm - 6pm
What is the minimum ordering and delivery charges?
There is no minimum order for online trees/stands. Home Delivery charge of $65 is for each location and up to 3 trees. Should there be an order for the 4th tree at the same location, an additional delivery charge of $65 will be applied
Can I change my delivery address after placing an order for my Christmas Tree?
A change of delivery address after is not permitted. If the delivery address needs to be changed after an order has been placed, you will have to cancel your current order and reorder using the new address. Cold Storage Online reserves the right to charge customers a cancellation fee.
How are the trees stored?
Our trees are carefully stored in optimal temperature in our warehouse. We carefully control the conditions in which your products are stored and transported; from the moment we pick the items till the time you receive them at your doorstep.
My order did not arrive/ did not arrive on time.
We would like to improve our service. You can contact us at csonline@coldstorage.com.sg or call 6891 8100 (9am-9pm) for further assistance.
How do I dispose my tree after the Christmas period?
Disposal Tips:
1. Clean the tree of all ornaments, tinsel, and lights.
2. Cut the tree into smaller portions for easy curb pickup.
3. For more information, you can also contact your town council for bulky items disposal, or refer to NEA’s website
What do I need to take note of when caring for my Christmas Tree?
1. Decide where the tree is to be placed to minimise any movement after it has been installed.
2. Keep your tree away from any heater, radiator, fan, or direct sunlight.
3. Keep the tree stand filled with ice water and avoid letting the water level go below the tree’s base.
4. For decorations, LED lights that give off minimal heat are recommended. Hang lighter ornaments that will not weigh down or damage the tree branches.

Early Bird Gift

What's the Early Bird Gift for Christmas pre-orders?
Place a Christmas pre-order of $150 or more and receive a bottle of Tavernello Rosso D’Italia Amabile 750cl and a wine bag as our gift to you! Available for first 1,000 orders. While stocks last.
How do I qualify for the Early Bird Gift?
Simply spend $150 or more on any Christmas pre-order items in a single transaction (excluding live Christmas Trees and stands). The gift applies to both online and in-store pre-orders.
Does my Christmas Tree purchase count towards the $150 minimum spend?
No, Christmas Trees and stands are excluded from the minimum spend calculation for the Early Bird Gift.
Why can't I see the Early Bird Gift in my cart?
If the Early Bird Gift isn't visible during checkout, it means our gift stock has been fully redeemed.
Can I get the Early Bird Gift for both delivery and store collection orders?
Yes, the gift is available for both delivery and in-store collection of your pre-orders.
I'm shopping in-store. How do I claim my Early Bird Gift?
When making your Christmas pre-order in-store, our team members will register your Early Bird Gift (while stocks last). If you've chosen home delivery, your gift will be delivered together with your pre-order. If you've opted for store collection, you'll receive your gift when collecting your pre-order items.

DBS/POSB Cardmember Exclusive

How much discount do I get with my DBS/POSB Card?
Enjoy S$15 off when you spend a minimum of S$150 on Christmas pre-orders at christmas.coldstorage.com.sg.
How do I apply the discount?
Simply enter the first six digits of your DBS/POSB Card as the promo code at checkout, and complete your payment with the same card.
When is this promotion valid?
From 30 October to 30 November 2025, or while redemptions last, whichever comes first.
Can I use this discount for in-store Christmas pre-orders?
No, this offer is exclusive to online Christmas pre-orders at https://christmas.coldstorage.com.sg.
Does my transaction need to be exactly $150?
No, you just need to spend $150 or more on Christmas pre-orders in a single transaction to enjoy the $15 discount
Can I combine this promotion with other discounts or vouchers?
This promotion cannot be combined with other discounts or promotional codes. Only one offer may be applied per transaction.
Can I use multiple DBS/POSB Cards to get more discounts?
Each transaction is eligible for one S$15 discount. Multiple cards or transactions can be used to receive additional discounts.
What happens if my transaction is declined?
The promotion applies only to successful transactions. Please ensure your DBS/POSB Card has sufficient funds and is active.
How do I know if my discount has been applied?
At checkout, the S$15 discount will be reflected in your order summary once the promo code (first six digits of your DBS/POSB Card) is entered and payment is made with the same card.

Cold Storage Christmas Bauble Blind Bag

How can I receive a blind bag?
Receive a festive blind bag when you spend a minimum of S$150 on christmas.coldstorage.com.sg.
When does this promotion run?
From 30 October to 30 November 2025, or while stocks last, whichever comes first.
Can I redeem this blind bag for in-store pre-orders?
No, this promotion is exclusive to online Christmas pre-orders at christmas.coldstorage.com.sg.
Do I need to spend exactly S$150?
No, any single transaction of S$150 or more on Christmas pre-orders qualifies for the blind bag.
Can I choose the design?
The magic of a blind bag is in the surprise, your festive bauble will be a delightful mystery!
I have an issue with my order’s collection / delivery.
You can contact us at csonline.sg@dfiretailgroup.com or call 6891 8100 (9am-9pm) for further assistance.
I have trouble accessing / loading the website.
1. Check your internet connection: Ensure that you have a stable internet connection.
2. Clear your browser cache: Sometimes clearing your cache or cookies can resolve access issues. You can do this through your browser’s settings.
3. Try a different browser or device: If the issue persists, try accessing the website using a different browser (e.g., Chrome, Firefox, Safari) or device (e.g., phone, tablet, computer).
4. Disable browser extensions: Some browser extensions, such as ad-blockers, may interfere with website access. Try disabling them temporarily and reload the page.
5. Check for maintenance updates: Occasionally, our website may be undergoing maintenance. If this is the case, please check our social media channels or subscribe to email updates for the latest information.

If you have tried all the above and still cannot access the website, please contact us at at csonline.sg@dfiretailgroup.com or call 6891 8100 (9am-9pm) for further assistance.
Where can I give my feedback about my experience?
We value your feedback and are always looking for ways to improve! To share your thoughts or suggestions about your shopping experience, you can use our Online Feedback Form.
What is yuu Rewards Club?
yuu Rewards Club is a multi-brand loyalty program which rewards members at more places and enables members to accumulate more rewards faster.

yuu members will be able to earn points from a wide-ranging coalition of diverse and market-leading brands that Singaporeans know and love. These brands include BreadTalk, CS Fresh, Cold Storage, Giant, Guardian Health & Beauty, 7 Eleven, Mandai.com, Toast Box and many more, encompassing over 1,000 merchant touchpoints Islandwide where yuu members can earn points.

To find out more about how to use yuu, download the app here.
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